This policy explains how to cancel a paid APROS plan and when we refund a payment. It is part of the Terms of Service. APROS is provided by ТОВ «АПРИКОД» (APRICODE LLC, “Apricode”, “we”), EDRPOU code 41644485.
Summary
- You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.
- We do not refund partial periods or unused time.
- We refund duplicate and erroneous charges in full, and in any other case where the law requires a refund.
- Refunds go back the way you paid: to your card through monobank, or to the bank account an invoice was paid from.
Cancelling your plan
Email hello@apri-code.com from the email address of your workspace’s account owner, with the subject “Cancel subscription”. Include your workspace address (yourcompany.apros.app).
- We confirm the cancellation by email.
- Cancellation takes effect at the end of the current paid period, monthly or yearly. Until then, your workspace keeps working as normal.
- After cancellation takes effect, we send no further invoices or payment links and do not charge you again.
- If we cannot tell from the email that it comes from the account owner, we will ask you to confirm before we cancel.
What happens to your data after the plan ends is described in the Privacy Policy: we keep your workspace for 90 days after the end of the last paid period, so that you can come back or ask for a copy, and then delete it. You can ask us to delete it sooner.
When we do not refund
Payments cover a whole billing period. We do not refund:
- the rest of a monthly or yearly period after you cancel;
- time you did not use, such as a period in which nobody signed in;
- a yearly plan, in part or in full, after the period has started;
- the difference when you move to a cheaper plan during a period.
When we refund
We refund the payment in full when:
- you were charged twice for the same period;
- you were charged an amount different from the price on your invoice or at the online checkout;
- you were charged after your cancellation took effect;
- you paid but we could not create your workspace, and you no longer want it;
- you end your subscription because you object to a new sub-processor under our Data Processing Addendum. In that case we refund the unused part of the period you paid for;
- we stop offering APROS. In that case we refund the unused part of the period you paid for (see the Terms of Service);
- the law that applies to you requires a refund.
Nothing in this policy limits rights that you have under mandatory consumer law.
How to request a refund
Email hello@apri-code.com with the subject “Refund request” and include:
- your workspace address;
- the date and amount of the payment;
- if you paid by card, the last four digits of the card;
- why you are asking for a refund.
Never send your full card number, the card’s security code or any password. We do not need them.
We reply within 10 working days. If the refund is approved, we tell you the amount and start the refund.
How refunds are paid
- Card payments are refunded to the card used for the payment, through monobank (JSC Universal Bank), which processed it.
- Invoice payments are refunded by bank transfer to the account the invoice was paid from.
- We cannot send a refund to a different card or account.
- We refund in Ukrainian hryvnia, the currency in which you paid, and the amount equals the amount paid. If your card or account is in another currency, your bank’s exchange rate may make the amount you see differ from the original payment. We cannot cover that difference.
- How long the money takes to arrive depends on the banks involved.
Chargebacks
If you think a charge is wrong, please write to us first. We can usually resolve it faster than a dispute through your bank.
Language versions
This document is published in Ukrainian and English, and both versions have the same content. If they differ, the Ukrainian version prevails. This does not limit any right you have under the law that applies to you.
Contact
ТОВ «АПРИКОД» (APRICODE LLC), EDRPOU code 41644485, 9 Rustaveli St., Kharkiv 61001, Ukraine. Email: hello@apri-code.com.