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Sell & talk

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Platform

Every module works on the same records, in your own workspace.

Conversations & mail

Your channels in one inbox. Every thread on the customer.

Telegram, WhatsApp, Instagram, Messenger, Viber and your website chat arrive in one inbox, with your mailboxes right beside it. Reply in the customer’s language, link the thread to the lead, and turn it into a task without leaving the chat.

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Capabilities · 36

One place for every conversation your company has.

Customer channels, your team and your AI agents in one inbox. Your mail is right next to it, and both are linked to the CRM.

  • 36capabilities
  • 5areas

Customer channels

6
  • Telegram
  • WhatsApp
  • Messenger
  • Web widget
  1. Telegram.AdminConnect your Telegram bot and answer customers from the inbox.
  2. WhatsApp, and your number stays on your phone.AdminConnect the number you already use in the WhatsApp Business app. It keeps working on the phone, while past chats, the phone’s address book and replies sent from the phone are mirrored into the inbox, with sync status and a retry.
  3. Instagram and Facebook Messenger.AdminConnect Instagram Direct and your Facebook Page, and reply to DMs from the inbox. Senders show by name and @username, not a number.
  4. Viber.AdminConnect a Viber bot for customer chats.
  5. Chat on your website.AdminEmbed a chat widget with your color, position, welcome message and a pre-chat form for name, email and phone. Visitors can send files, and typing and read status stay in sync.
  6. Know who’s on your site.For website chats, see the visitor’s current page, landing page, referrer, device, language and time zone.
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One inbox for the whole team

11
  • All
  • Clients
  • Team
  • AI agents
  1. Clients, team and AI agents, together.One screen with tabs for All, Clients, Team and AI agents, plus an Archive.
  2. Unread first.Unread chats rise to the top, and the sidebar counts them.
  3. Start any chat.Message a client, a colleague, a group or an AI agent with “+ New chat”.
  4. Every chat has an owner.Assign a conversation to a colleague from the header.
  5. Fair distribution.AdminSpread new chats round-robin, to the least-busy operator, or manually, with a cap on how many chats each person holds.
  6. Snooze, prioritize, tag.Snooze a chat, set its priority from low to urgent, tag it, close it or reopen it.
  7. Close quiet chats.AdminSet conversations to close after a period of inactivity.
  8. Saved replies on “/”.Type “/” to insert a saved reply. Admins organize them by category and shortcut.
  9. A full messenger, not a ticket form.Reply, edit, react, add emoji, drag in attachments and play voice messages inline.
  10. Find it in the thread.Search inside a conversation and browse all its files.
  11. Your name on the message.AdminPrefix outgoing Telegram messages with the operator’s name.
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Linked to the customer

3
  • Lead
  • Contact
  • Company
  • Deal
  1. Chat ↔ CRM.Link a chat to a lead, contact, company or deal, and open the profile in one click.
  2. New conversation, new lead.AdminCreate a lead automatically when a new customer starts a conversation.
  3. Task from the chat.Create a follow-up task, pre-filled and linked to the lead or contact.

Team chat

3
  1. Private and group chats.Talk to colleagues one-to-one or in groups, in the same inbox as your customers.
  2. See who’s online.See whether a colleague is online.
  3. Jump on a call.Start a video call with the people in a team chat.

Mail

13
  • Gmail
  • Outlook
  • Yahoo!
  • IMAP / SMTP
  1. All your mailboxes in one client.Connect Gmail (with Google sign-in or an app password), Outlook, Yahoo! or any IMAP / SMTP mailbox, and switch between them.
  2. Everything you expect from mail.Read threads, write rich-text mail with attachments, reply, reply all and forward.
  3. Undo send, schedule send.Take a message back during the send countdown, or schedule it for later.
  4. Snooze an email.Bring it back later today, tomorrow morning or evening, this weekend or next week.
  5. Folders and bulk actions.Create folders, then star, archive, mark as spam or read, many messages at once.
  6. Keyboard first.Drive mail from the keyboard, with a shortcut sheet one key away.
  7. Signatures, contacts, blacklist.Manage signatures, an address book that can collect senders and recipients for you, and a blacklist.
  8. Shared mailboxes.AdminMake a mailbox personal or shared, choose which employees can use it, and set role permissions.
  9. Email to lead.AdminTurn mail from a new address into a lead, with the source, stage and owner you choose, and an optional notification. Set per mailbox.
  10. The sender’s record beside the email.See the sender’s CRM record in a sidebar, link the email to it, or create a lead or contact from the sender.
  11. From email to work.Create a task from an email, or open a team discussion about it.
  12. Attachments into Files.Save an attachment straight into your company files.
  13. Email from the CRM.Write to a lead or contact from the list or the card.
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Translation

You write in English. She reads Ukrainian.

Lena Moroz writes on Viber in Ukrainian. Maria reads it in English, with “show original” one click away. She replies in English, and Lena gets the message in Ukrainian. Spell-check tidies the reply before it goes. Two languages, one thread, no copy-pasting into a translator.

Chat to lead to task

The chat becomes work before anyone forgets it.

Emma writes to your Telegram bot asking about delivery to Lviv. With auto-create on, a lead for Emma Novak appears as the conversation starts. Maria picks a smart reply and edits it. Then she creates a task from the chat (“Confirm delivery date”), already linked to the lead. She snoozes the chat until tomorrow. Nothing lives only in someone’s head.

WhatsApp

Keep the WhatsApp Business app. Add the team.

The sales manager already answers customers from the WhatsApp Business app on her phone. Connect that number to APROS, and it keeps working there. Past chats and her phone’s address book are mirrored into the inbox, and so are the replies she sends from the phone. The team sees the whole thread, and so does the customer record.

Mail

Email, with the CRM beside it.

A first email arrives at sales@ from an address APROS hasn’t seen. It becomes a lead with the source and owner your admin chose for that mailbox. Opening the email shows the sender’s record in a sidebar. Maria saves the attached floor plan to Files, creates a task from the email, and schedules her reply for 9 a.m. tomorrow.

AI in this module

AI that helps you answer. You decide how much it answers on its own.

  1. Smart replies.One-click suggested replies under every customer chat.
  2. Spell-check before send.Fix spelling and grammar before the message goes out.
  3. Two-way translation.Write in your language and send in the customer’s. Read their messages translated, with the original one click away.
  4. Summaries.Catch up on a long conversation in a few lines.
  5. Agents inside a conversation.Add an AI agent to any chat as Assistant, Auto Responder or Monitor. It answers everything, or only when someone @mentions it.
  6. Draft with AI, send it yourself.Under an agent’s answer, click Send to client, Add details or Rephrase.
  7. An agent on the channel.AdminAttach an AI agent to a channel as First Line, Assistant or Autonomous, with escalation keywords. In First Line (the default) and Autonomous mode, it replies to customers on its own. In Assistant mode, it answers only when your team asks.
  8. Lead fields filled from the chat.AdminAI Lead Enrichment reads the conversation and fills empty lead fields when it’s confident enough.
  9. Teach it what good looks like.Mark any AI reply as good or bad.
  10. Agents that read the mailbox.AdminLet an AI agent read and search a mailbox in its scheduled runs.
  11. Better writing in mail.The CoPilot bar in the mail editor improves, shortens, translates or drafts a reply to an email.
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See AI

Connected

Connected to the rest of APROS.

  • Sales

    A new chat or email creates the lead, and the thread shows on the lead’s Communication tab.

    See Sales

  • Projects & tasks

    A task created from a chat or an email stays linked to the conversation’s lead or contact.

    See Projects & tasks

  • Calls & calendar

    Start a video call from a team chat, and send call invites over Telegram, WhatsApp or Viber.

    See Calls & calendar

  • Automation

    A rule can send a channel message to the customer’s Telegram, Facebook or Viber when a deal changes stage.

    See Automation
FAQ

Inbox and mail questions.

Will our WhatsApp number keep working on the phone?

Yes. You connect the number you already use in the WhatsApp Business app, and it keeps working there. Past chats, the phone’s address book and replies sent from the phone are mirrored into the APROS inbox.

Will an AI answer our customers without us?

Only if you set it up that way. An admin can attach an AI agent to a channel. In First Line (the default) and Autonomous mode, it replies to customers on its own. In Assistant mode, it answers only when your team asks. Without an agent, every reply comes from a person.

Do our conversations go to an AI provider?

When an AI feature runs on a conversation, the messages it needs go to the AI provider that runs it. Smart replies, for example, run when an operator opens a customer chat. Each person can switch smart replies off. The Privacy Policy names the providers and what they receive.

Which mailboxes can we connect?

Gmail, with Google sign-in or an app password, plus Outlook, Yahoo! or any mailbox that speaks IMAP and SMTP. A mailbox can be personal or shared with chosen colleagues. How APROS handles Google data is in the Privacy Policy.

Can several people work one queue?

Yes. Assign chats by hand, or let APROS spread new ones round-robin or to the least-busy operator, with a cap per person. For email, share a mailbox with chosen colleagues and set who can use it.

Answer your connected channels from one place. Join the waitlist, or book a demo and see your own channels in one inbox.

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